The Office of Student Success and Retention supports the university mission of providing an inclusive environment and transformative educational experience that promotes the academic and personal success and engagement of all undergraduate students. We believe in a student-centered culture and continuously strive to develop and deliver high quality programs and exceptional resources that help students succeed.
As we collaborate with partners across the university, we engage faculty, senior leadership and staff in the spirit of student success and development. By creating a student-focused culture, we help students identify their goals, stay on a path to success, graduate on time and prepare for life after college.
We look forward to working with you throughout your UB experience!
Cheryl Taplin, PhD
Senior Associate Vice Provost
Meet our staff
Cheryl Taplin, PhD
Senior Associate Vice Provost and Director of Student Success and Retention
Cheryl Taplin is the senior associate vice provost and director of student success and retention. Her office is responsible for collaborating across campus to develop and implement comprehensive retention services for the promotion of student success leading to graduation.
Cheryl has been at the university since 1987. She began as a counselor for the Upward Bound Program; became coordinator of the Collegiate Science & Technology Entry Program (CSTEP); served in various roles in undergraduate academic advisement; and became director of the former Student Academic Records and Financial Services (SARFS) unit before starting her current role in the Office of Student Success and Retention.
Cheryl is a member of several organizations, including the Consortium for Student Retention Data Exchange (CSRDE), the Western New York Retention Committee and First-Year Experience. She is a recipient of the SUNY Chancellor’s Award for Excellence in Professional Service. Cheryl earned her bachelor’s degree in social work from Gannon University and her master’s degree in social sciences interdisciplinary with a concentration in public affairs from the University at Buffalo. She is currently working on a doctoral degree in educational leadership and policy with a concentration in higher education.
Lauren Galgovich is the Finance/HR Manager for the Office of Student Success and Retention. She joined the Office of Student Success and Retention in January of 2018.
As Finance/HR Manager for the Office of Student Success and Retention, she is responsible for assisting with the creation, organization, and administration of financial and HR matters.
Associate Vice Provost/Director of Academic Success Initiatives
Jacqueline Hollins is the assistant vice provost and director of academic advising. She came to the University at Buffalo in 1998 as an academic advisor for underrepresented student populations. Jacqui served as the university’s pre-law advisor, overseeing the development of the Pre-Law Student Services Center, and director of Student Advising Services (now Exploratory and Pre-Professional Advising Center) before assuming her current role as assistant vice provost.
Jacqui is actively involved in the community, including Leadership Buffalo’s Class of 2017; the WNY Consortium of Higher Education Academic Leadership Institute; and Oracle Charter School’s Board of Trustees. She is a recipient of the SUNY Chancellor’s Award for Excellence in Professional Service and also a recipient of the Friends of EOP award. She holds a bachelor’s degree in business administration with a concentration in human resources from the University at Buffalo and a master’s degree in education from Canisius College.
Vivian C. Jimenez
Interim Director, Tutoring and Academic Support Services
Vivian Jimenez joined the office of Student Success and Retention in June 2017 after some time away in Texas where she worked at the University of North Texas with the graduate student population. Before leaving to Texas, Vivian was a Senior Academic Advisor in the College of Arts and Sciences as well as the Coordinator of language proficiency at UB.
As Assistant Director for the Office of Student Success and Retention, she coordinates the summer bridge program and helps to organize functions and events for Say Yes Buffalo incoming and current students. She spends much of her time researching best practices at sister institutions in order to improve programs and efforts at UB. Vivian holds a bachelor’s degree in Psychology and Political Science and a master’s degree in Educational Counseling from St. Lawrence University.